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Client Bill of Rights
Capital Recovery Systems, Inc. (CRS) has adopted a client Bill of Rights and expects every employee of CRS to follow these guidelines when working with our client. We know that our future existence is wholly dependent upon our ability to exceed our clients expectations and responding swiftly to their needs.
- Our clients are to be treated with courtesy and consideration at all times by every member of the CRS family.
- You are entitled to work with a CRS representative who is fully capable of handling your questions and concerns competently and diligently, in accordance with the highest standards of the profession.
- You are entitled to have your questions and concerns addressed in a prompt manner and to have your telephone calls returned promptly.
- You are entitled to be kept informed as to the status of your accounts via monthly reports and to request and receive copies of any customized reports or past invoices and statements.
- You are entitled to sufficient information to allow you to evaluate CRS collection and receivable management capabilities, including the right to audit our performance.
- You have the right to privacy of information and your accounts will not be discussed by any employee of CRS outside of a CRS. All information kept on the CRS receivables system will be encrypted and secured for complete protection and confidentiality.
- You are entitled to have every representative of CRS conduct himself or herself ethically and professionally in accordance with the Fair Debt Collection Practices Act (FDCPA) and other appropriate state and federal guidelines which address receivables management and collections.
- You are entitled to have every account worked diligently and completely, in accordance with the terms of our Service Agreement.
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