Is there a minimum number of accounts required to start a collection project with Capital Recovery Systems, Inc.?
While there is no minimum number of accounts that you need to place, we recommend that you place all accounts/cases that qualify with CRS in order to maximize your revenue.

Can you explain how the process works once an account has been placed for collection?
Once the placement file has been received it is immediately loaded into our Collection Resource System software.  Within 1 hour of receiving that file you will be sent an “acknowledgement report” of cases received.  It is then run through a national change of address (NCOA) database to pick up any forwarding orders from stale addresses. At 6AM the following morning the first of the dunning letters are sent.  The accounts are then sent to our “ques” for work by our account representatives and/or the automated dialing system. Once defendants are reached and agree to pay they are given many options to pay.  The vast majority of moneys collected by CRS are via the telephone by way of credit card, check-by-phone or automatic debit of an account.  If payment arrangements are set the defendant will receive a monthly reminder letter with an enclosed envelope for remittance.  Defendants who have not committed to pay or have not attempted to contact us are placed in a dunning cycle for regular mailings with notice of enforcement action possibilities.  Continual skip-tracing efforts are made over the course of the time the accounts remains with CRS.

We have heard a great deal about your “No Cost Court Collection Program©”. Is that program a possibility for my court, and how do you accomplish this?
CRS’ No Cost Court Collection Program© to any court, in any state which has a statute that allows a court to add CRS’ collection fee on to the current balance of any delinquent case that the court assigns to CRS. CRS takes a 0% fee for partial payments and no fee until the case is paid in full, including the additional collection fee.

Will we have a contact person assigned to our court to address concerns and day to day operations?

You will have a “Client Liaison” assigned for your court personnel to deal with for any daily operational issues, complaints, bookkeeping and any general situations pertaining to the project.  In addition, the principals of CRS are involved in the day to day operations and are always accessible.  CRS prides itself in filling customer requests and addressing issues in a timely manner.  In almost all cases any issues will be resolved during the business day in which it arises.