Capital Recovery Systems, Inc.
No Cost Court Collection Program©
Many states have passed legislation which authorizes the Courts to outsource the collection of fines, cost and fees owed to them and to add their contracted collection agency's fee on to the defendant's outstanding balance. Capital Recovery specializes in collection of those Court debts and will provide all collection services to a court at absolutely NO CHARGE to the court or the governing body whenever there is a presiding Statute that allows the court to add our collection fee as a court cost.
What this means to your court
• Significantly increasing the revenue going into the general fund that can result in a budget increase for your office. At no cost to your office.
• Recovery of payable minor misdemeanor traffic citations that have sat idle on your shelves for years. • Recovery of court ordered fines fine's and cost that have been ignored by defendants. • Recovery of Court Costs, even though the fines may have been dismissed. • Recovery of environmental payable citations. • Recovery of outstanding parking tickets. • Recovery of bad checks. • Skip tracing that results in many updated addresses for defendants. No Cost Court Collection Process
Unlike most collection companies, who base their collection effort on the dollar amount of each account placed, Capital Recovery works all accounts to the fullest extent needed. Capital realizes that a $100 account is more apt to pay the balance in full than a $1,000 account and therefore places equal emphasis on them in order to increase our clients revenue and "cases resolved", while decreasing their outstanding fines and costs. CRS places most of the collection emphasis on phone calls. Phone calls, not letters, collect money. CRS will send out the obligatory initial letter (that notifies the defendant that the court has turned over the account) within 24 hours, but after that, we will only use letters to enhance our phone collection attempts or as a secondary avenue to collect an account when no phone number is available. Second and third letters should never be used an agency's main source of collection efforts, as letters #2 & #3 are 75% less effective than follow up phone calls. CRS has found the initial letter and our warrant letter to be the only truly effective collection letters. CRS will also send out payment reminder notices to defendant's who are making partial payments. This decreases our broken promise rate by more than sixty percent (60%).
In addition to the phone attempts, CRS will make several skip-tracing searches in order to locate a defendant's phone number and/or address. This includes some preventative maintenance steps such as checking for new addresses BEFORE the 1" letter is ever sent out. This step allows us to maximize the court's revenue right from the outset and cut down on return mail that comes back undelivered. Primary Objectives
CRS has some primary objectives for performing our No Cost Court Collections in this manner.
They are: • Improve and accelerate the cash flow to the court from delinquent cases • Eliminate collection budget costs for your court. • Eliminate complaints through good constituent relations and expedient, responsive service • Provide tools that streamline work flows to make CRS' account representatives more effective and efficient, thereby enhancing the court's revenue stream • Increase the number of phone contacts with delinquent account holders via efficient predictive dialer management • Daily monitoring and performance review Benefits to the Court Increased/Accelerated Revenus
Increasing defendant phone contacts will not only increase cash flow, but accelerate it as well. The increased cash flow positively impacts receivables, reduces caseloads and decreases outstanding bad-debt. Our efficient phone follow-up procedures will ensure that increased phone contacts result in increased collections.
Eliminate Collection Costs
CRS will absorb all costs associated with the collection of delinquent accounts due the court. If state statute or local ordinance allows, the court can add all of our collection fees to the defendant's balance. On every case, CRS does not take any of its fee until 100% of what is owed has been collected in full and remitted back to the Court. This is the most attractive aspect of the No Cost Court Collection program because CRS never takes a fee for partial payments. CRS only gets paid after the court has received 100% of the balance due PLUS any additional collection fees due on that case. To make the accounting method clean and simple, CRS is simply the last line item in the court's disbursements. By eliminating your court's collection costs and improving your collection recovery rate, your court realizes an almost instantaneous increased bottom line.
Efficient Customer Relations
CRS commits itself to answering every incoming phone call at an average of 4.0 seconds per call. Our highly experienced court collection staff has the ability to respond immediately to questions or concerns, reducing or eliminating calls to the court. Conversations are handled with the understanding that a defendant should be handled firmly, but always with dignity and respect. CRS is cognizant of our court clients' public image and will uphold that image on each and every phone call handled for them. Our approach results in fewer call backs to the courts and virtually eliminates complaints.
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